Privacy policy

Eunoia Digital Studio ("Eunoia", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, or communications.

If you have any questions about this policy or your data, please contact us at connor@eunoia-digital.co.uk.

1. Information we collect

We may collect personal and non-personal information when you:

1.1 You provide it directly

Examples include:

• Name
• Email address
• Phone number
• Business details
• Any message or enquiry you submit through forms or email

1.2 Automatically through your device

When you visit our website, standard analytics tools may collect:

• IP address
• Browser type and version
• Device information
• Pages viewed
• Time spent on the website
• Referral source

1.3 Cookies & tracking

We may use cookies and similar technologies to improve website performance, analyse traffic, and personalise your experience. You can manage or disable cookies in your browser settings.

2. How we use your information

We use your information to:

• Respond to enquiries
• Provide services you request
• Improve our website and user experience
• Analyse performance and engagement
• Send updates or marketing communications (only if you opt in)
• Maintain security and prevent fraud

We will never sell your personal data.

3. Legal basis for processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent — when you submit a form or opt into communications
• Legitimate interests — for analytics, marketing to existing clients, website improvements
• Contractual necessity — when we need data to provide a service you have requested

4. How we store and protect your data

We take appropriate technical and organisational security measures to protect your information, including encrypted systems, secure access controls, and data minimisation practices.

Data is only retained for as long as necessary for the purposes outlined in this Privacy Policy.

5. Sharing your information

We do not sell or rent your personal data. We may share data only with:

• Service providers (e.g. analytics, hosting, email services)
• Professional partners assisting in delivering contracted work
• Legal authorities, if required by law

All third parties must comply with strict data protection obligations.

6. International data transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent protections).

7. Your rights under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (right to be forgotten)
• Object to processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, email us at connor@eunoia-digital.co.uk.

8. Retention period

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal or accounting obligations
• Resolve disputes

Data that is no longer required will be securely deleted.

9. Links to external websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Updates to this Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last updated" date.